Our Promise

Warranty & Guarantee

We stand behind every job. Our warranties and guarantees give you peace of mind that your investment is protected.

100% Satisfaction Guaranteed

Not happy? We'll make it right or your money back. No questions asked.

Product Warranties

Quality products backed by industry-leading warranties.

Workmanship Warranty

1 Year

All labor is guaranteed for a full year. If something we did fails, we'll fix it at no charge.

Coverage Includes:

All installation work
Repair services
Cleaning services
Waterproofing applications

Stainless Steel Liner

Lifetime

Our premium stainless steel chimney liners come with a transferable workmanship warranty.

Coverage Includes:

Manufacturing defects
Corrosion and rust-through
Structural integrity
Transfers with home sale

Chimney Cap

10 Years

Premium stainless steel caps are built to last and warranted against defects.

Coverage Includes:

Manufacturing defects
Weather damage
Screen deterioration
Finish warranty

Crown Coating

15 Years

Our professional-grade crown coating protects against water damage for years.

Coverage Includes:

Cracking and peeling
Water infiltration
UV damage
Professional application

Our Service Guarantees

100% Satisfaction Guarantee

If you're not completely satisfied with our work, we'll make it right or refund your money.

On-Time Guarantee

We arrive when we say we will, or your inspection is free.

Clean Work Area

We leave your home as clean as we found it. If not, we'll send a cleaning crew at no charge.

Free Estimates

No surprises. Every job comes with a detailed free estimate before work begins.

Family-Owned Crews

All work performed by our own experienced, family-owned crews with no hidden fees.

24/7 Support

Questions or concerns? Our support team is available around the clock.

Work With Confidence

Ready to experience the peace of mind that comes with guaranteed quality?

What our chimney warranty actually covers in West Palm Beach

Every job we perform in West Palm Beach is backed by a workmanship warranty that lists, on paper, exactly what is covered and for how long. There is no verbal handshake warranty, no vague we-stand-behind-our-work language — the warranty document goes home with the homeowner the day the work is completed, and a copy is kept in our records for the duration of the coverage period. If you do not have a warranty document in writing, you do not have a warranty, regardless of what was said at the time of service.

Cap installations are warrantied against material defect and workmanship failure for five years. If a 316 marine-grade stainless cap we installed develops a manufacturing defect, corrodes prematurely, or fails because of how we installed it, we replace it at no cost to the homeowner. This warranty applies on the original installation address and is transferable to a new owner if the home is sold within the coverage period — the new owner needs to present the original warranty document at the time of claim.

Crown rebuilds are warrantied for three years against cracking, separation from the brick chase, or water intrusion through the crown surface. The shorter warranty period reflects the reality that crown durability depends heavily on substrate condition; on a chimney where the underlying brick is also failing, even a perfectly executed crown rebuild has a shorter useful life. When the underlying brick is sound and the crown was correctly rebuilt with type S mortar and properly sealed, three years is conservative and we routinely see ten-plus years of trouble-free service.

Masonry, mortar, and flashing warranty terms

Tuckpointing and mortar joint repair work is warrantied for two years against joint failure that is not caused by independent structural movement of the chimney. The two-year window covers the period during which any installation issue (wrong mortar mix, insufficient grind depth, insufficient curing time) would manifest. Mortar that fails after two years is almost always due to age, settlement, or environmental factors rather than installation; we still inspect such claims and stand behind workmanship issues even outside the warranty window when the cause is clearly attributable to our work.

Flashing repair and replacement is warrantied for five years against leaks at the chimney-roof interface that originate from the flashing itself. This is one of the most consequential warranties we provide because flashing leaks are responsible for a large fraction of chimney-related interior water damage in West Palm Beach. If water comes into the home through the chimney-roof interface where we installed flashing, we return at no cost to identify the source and re-flash if needed. The warranty does not extend to leaks originating from the roof itself or from chimney crown or cap failures, which fall under their own respective warranties.

Waterproofing — applying a vapor-permeable masonry sealer to the chimney exterior — is warrantied for ten years against efflorescence, water absorption, and visible water staining of the treated surface. The long warranty reflects the durability of professional-grade siloxane sealers when properly applied. Reapplication is required every ten to fifteen years on coastal homes for continued effectiveness; we send a reminder to customers as the warranty period approaches and offer a discounted rate for re-treatment.

Full system installations and the workmanship guarantee

On full chimney rebuild projects — where we rebuild the upper chase from below the roof line to the cap — the workmanship is warrantied for the original homeowner under the warranty terms at the original installation address. This is the longest warranty we offer and it reflects the fact that a complete rebuild done correctly should last for the remaining life of the home with only routine maintenance. The workmanship warranty covers workmanship issues only; materials are covered under their respective manufacturer warranties, which typically run twenty-five to fifty years on premium products.

For full chimney relining installations using stainless steel liner systems, the manufacturer typically provides a extended material warranty and we add our own five-year workmanship warranty on top. The two-warranty stack means that if anything goes wrong with the liner system, either the manufacturer or we are responsible depending on the failure mode. We handle the diagnosis and claim filing on the homeowner's behalf in either case — you do not need to figure out which warranty applies, just call us and we sort it out.

Gas fireplace and gas log installations carry the manufacturer warranty for the gas appliance itself (typically one to two years on parts, sometimes longer on the heat exchanger and combustion chamber) plus our one-year warranty on installation workmanship. The first-year combined coverage means any issue with the unit or installation is fixed without cost to the homeowner. After year one, manufacturer warranty terms govern; we still respond to any installation-related issue we caused, but parts cost is the homeowner's responsibility outside the manufacturer warranty.

What our warranty does not cover and how to make a claim

Our warranties do not cover damage caused by acts of God (hurricanes, lightning strikes, named tropical storms with declared emergency status), modification or alteration of our work by another party, abuse or misuse of the chimney system, or damage resulting from failure to perform annual maintenance recommended in the warranty document. The maintenance clause is especially important for active wood-burning fireplaces — the warranty assumes annual cleaning and inspection, and chronic creosote buildup that damages a flue we installed is not covered if the annual cleaning was skipped.

To make a warranty claim, call the same phone number you used to book the original service. Have the original work order number or invoice number ready if you can find it; if not, the date of the original work and the service address are sufficient to look up the records. A technician will be scheduled to inspect the issue within a few business days; for active leaks or other urgent failures we prioritize same-day dispatch. If the issue is warranty-covered, the repair is scheduled at no cost; if it is not warranty-covered (a different failure mode, a different component, etc.), we provide a free estimate for the repair and the homeowner decides whether to proceed.

Warranty disputes are rare but handled promptly. If we determine an issue is not warranty-covered and the homeowner disagrees, the dispute resolution process is to bring in a neutral third-party inspector (typically a experienced chimney sweep from another local company) at our expense. The third-party assessment is binding for both parties. In the decade-plus we have been operating in West Palm Beach, we have invoked this process fewer than five times, every time concluding that the homeowner's reading of the situation was either fully or partially correct.

What makes a chimney warranty actually worth something

A warranty document is only as good as the company standing behind it. A five-year warranty from a fly-by-night contractor who closes shop after two years is worthless; a one-year warranty from a long-established local company that responds promptly to issues is meaningful. When evaluating chimney warranties from competing West Palm Beach contractors, the warranty period itself is less important than the contractor's stability, reputation, and track record of actually honoring the warranties they write. Ask how long the contractor has been operating in West Palm Beach under the same business name (not just the same trade name with different ownership) and how warranty claims are handled in practice.

Warranties that exclude the most common failure modes are worse than no warranty at all because they create a false sense of security. A cap warranty that excludes coastal salt-air corrosion in a coastal market is functionally void because corrosion is the most likely failure mode. A masonry warranty that excludes movement of the chimney chase is similarly void because movement is the underlying cause of most masonry joint failures. Read the warranty document, identify what is excluded, and confirm that what is covered actually addresses the failure modes that matter on your specific chimney type and location.

Transfer clauses matter more than most West Palm Beach customers realize. A non-transferable warranty becomes worthless the moment you sell the house, which is a real concern in a market with high property turnover. A transferable warranty is a small but real asset that transfers with the home and adds to the marketability of the property. All of our warranties listed on this page are transferable to a new owner if the home is sold within the coverage period; the new owner needs only to present the original warranty documentation at the time of any claim.

How warranty repair work is prioritized in our scheduling

Warranty work is scheduled with the same priority as paid work in our dispatch system. There is no quiet de-prioritization of warranty claims that has the effect of making customers give up on pursuing them. When a warranty claim is opened, the dispatcher books a slot within the next few business days the same way they would for a new paid service request. Active leaks and other urgent failures are scheduled same-day or next-day under warranty just as they would be under paid emergency dispatch.

The crew assigned to warranty work is the same crew that performs paid work; we do not have a separate warranty team with different standards. The work performed under warranty meets the same quality standards as the original installation, and the warranty period typically restarts from the date of the repair on the repaired component. If we replace a cap under the original five-year warranty in year four, the replacement cap carries its own new five-year warranty rather than just the remaining year of the original coverage.

Warranty work that requires materials not stocked locally (uncommon for our standard offerings but possible for premium custom items) may have a short additional lead time while the materials are sourced. We communicate this clearly when scheduling and offer interim mitigation if the issue is active (for example, temporary tarp coverage on a chimney with a failed cap while the replacement is being ordered). We do not invoice for the mitigation work in warranty cases.

Documentation we keep on every West Palm Beach job

Every job we perform in West Palm Beach generates a documentation package that supports any future warranty claim. The package includes the original free estimate (which becomes the work order), the completed work order with technician notes on what was actually performed, before-and-after photographs of the work area, materials receipts identifying specifically what was installed, and the warranty document itself. All of this is retained in our records for the duration of the warranty plus an additional retention period for tax recordkeeping.

On the customer side, the same documentation is provided at the time of service. The workmanship warranty goes home with the homeowner the day of the work; the customer also receives copies of the work order and the written documentation via email if an email address is on file. We recommend keeping the warranty document in the same place you keep other home improvement records (with the homeowner insurance policy, mortgage documents, and inspection reports); this makes any future claim or sale of the home straightforward.

If you lose your warranty document, we can reissue it from our records as long as you have the service address and approximate date. There is no charge for reissuance. If the work was performed long enough ago that the records have been archived (typically more than seven years), the archive may take a few business days to retrieve from offline storage. The reissued warranty is honored with the same terms and remaining coverage period as the original.

Frequently Asked Questions

Common West Palm Beach questions

Are all your chimney warranties in writing in West Palm Beach?

Yes. Every job we perform in West Palm Beach is backed by a workmanship warranty document the homeowner receives the day the work is completed. There is no verbal handshake warranty, no vague 'we stand behind our work' language — the document specifies what is covered, for how long, against what failure modes, and what the claim process is. If a contractor cannot produce a workmanship warranty document, treat it as no warranty.

Can your chimney warranty transfer to a new homeowner if I sell my West Palm Beach property?

Yes. All warranties are transferable to a new homeowner if the property is sold within the coverage period. The new owner needs only to present the original warranty documentation at the time of any claim. Transferable warranties add to the marketability of the property at sale — buyers value the documented coverage as part of the home's value.

How do I file a chimney warranty claim with you in West Palm Beach?

Call the same phone number you used to book the original service. Have the original work order number or invoice number ready if available; if not, the date of work and service address are sufficient to look up the records. A technician is scheduled to inspect the claimed issue within a few business days, with same-day or same-day dispatch for active leaks and other urgent failures.

What chimney warranty terms apply by service category in West Palm Beach?

Cap installations: 5 years against material defect and workmanship failure. Crown rebuilds: 3 years against cracking and water intrusion. Flashing repair: 5 years against leaks at the chimney-roof interface. Masonry tuckpointing: 2 years against joint failure. Waterproofing: 10 years against efflorescence and water absorption. Full chimney rebuild: workmanship warranty for the original homeowner.

What voids the chimney workmanship warranty in West Palm Beach?

Acts of God (hurricanes, lightning strikes, named tropical storms with declared emergency status); modification or alteration of our work by another contractor; abuse or misuse of the chimney system; and failure to perform annual maintenance recommended in the warranty document. The maintenance clause matters most for active wood-burning fireplaces — annual cleaning and inspection are warranty-required.

Do you cover storm damage under the chimney warranty?

Storm-attributable damage is generally NOT covered under our workmanship warranty (it is a covered peril under your homeowner insurance policy instead). We help with insurance claim documentation and coordination, but the carrier — not our warranty — pays the repair. The exception is when storm damage reveals a workmanship issue that contributed to the failure; in those cases the workmanship portion is covered under the warranty.

What happens if I lose my West Palm Beach chimney warranty document?

We can reissue the warranty from our records as long as you have the service address and approximate date. Reissuance is free of charge. If the work was performed long enough ago that the records have been archived (typically more than 7 years), the archive may take a few business days to retrieve, but the reissued document carries the same terms and remaining coverage as the original.

How do you handle chimney warranty disputes in West Palm Beach?

Warranty disputes are rare but handled promptly. If we determine an issue is not warranty-covered and the homeowner disagrees, the dispute resolution process is to bring in a neutral third-party inspector (typically a experienced chimney sweep from another local company) at our expense. The third-party assessment is binding for both parties. We have invoked this process fewer than five times in many years of operation.