Terms of Service

Website Use

This website provides general information about chimney and fireplace services and offers ways to request an appointment or estimate. Content may change and should not be treated as a diagnosis, binding quote, warranty, or emergency instruction.

Service Requests and Scheduling

A website form or phone call is a request, not confirmation that a particular service, time, price, or service area is available. The service team will confirm the next step based on the address, requested scope, and current schedule.

If you suspect an active chimney fire or a carbon-monoxide alarm sounds, evacuate and call 911. For a suspected gas leak, do not operate switches, electronics, or flames; evacuate, then call 911 and the gas utility from outside. Contact a chimney contractor only after responders or the utility clear the property as safe.

Scope, Price, and Project Documents

Before authorizing work, review the written proposal or service agreement provided for your project. It should identify the scope, price, payment terms, exclusions, and the process for approving changes.

The signed proposal, service agreement, change order, invoice, and any written warranty or manufacturer terms for a specific project control if they differ from general language on this website.

Customer Responsibilities

Customers should provide accurate contact and property information, disclose known hazards, secure pets, and provide safe access to agreed work areas. Additional requirements, cancellation terms, or site conditions should be stated in the project-specific document before service.

Concerns and Applicable Terms

If you have a concern about a service request or completed project, contact us so the written scope and available records can be reviewed. Any formal dispute term, governing law, liability provision, or remedy applies only if it appears in an applicable signed agreement or is required by law.

Nothing on this page limits rights or remedies that cannot legally be limited.