Terms of Service
Last updated: January 8, 2026
1. Agreement to Terms
By accessing or using the services provided by Chimney Repair West Palm Beach ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
These Terms apply to all visitors, users, and customers who access or use our chimney cleaning, inspection, repair, and related services in Florida.
2. Services Description
Chimney Repair West Palm Beach provides professional chimney services including but not limited to:
- Chimney cleaning and sweeping
- Chimney inspections (Level 1, 2, and 3)
- Chimney repair and restoration
- Chimney relining services
- Chimney cap installation
- Fireplace services and maintenance
- Emergency chimney services
All services are performed by certified, fully insured technicians in accordance with industry standards and local building codes.
3. Scheduling and Appointments
Booking: Appointments can be scheduled by phone at (561) 709-7979 or through our online booking system. A confirmation will be sent via email or text message.
Cancellation Policy: We request at least 24 hours notice for appointment cancellations or rescheduling. Cancellations with less than 24 hours notice may be subject to a cancellation fee of up to $75.
No-Shows: Failure to be present for a scheduled appointment without prior notification may result in a service charge.
4. Pricing and Payment
Estimates: We provide written estimates before beginning any work. Estimates are valid for 30 days from the date of issue.
Payment Terms: Payment is due upon completion of services unless otherwise agreed in writing. We accept cash, check, and all major credit cards.
Additional Work: If additional work is discovered during service, we will provide a revised estimate and obtain your approval before proceeding.
5. Warranties and Guarantees
Workmanship Warranty: We warrant our workmanship for a period specified in your service agreement, typically ranging from 1-5 years depending on the service performed.
Satisfaction Guarantee: If you are not satisfied with our work, contact us within 30 days and we will make it right at no additional charge.
Limitations: Warranties do not cover damage caused by misuse, neglect, acts of nature, or modifications made by others.
6. Customer Responsibilities
Customers agree to:
- Provide safe and clear access to the chimney and work areas
- Disclose any known issues or hazards
- Ensure fires have been extinguished for at least 24 hours before service
- Move furniture and valuables away from the work area
- Inform us of any pets that need to be secured
- Provide accurate contact and billing information
7. Limitation of Liability
To the maximum extent permitted by law, Chimney Repair West Palm Beach shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to our services.
Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.
8. Insurance
Chimney Repair West Palm Beach maintains comprehensive general liability insurance and workers compensation coverage. Certificates of insurance are available upon request.
9. Dispute Resolution
Any disputes arising from these Terms or our services shall first be addressed through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in Middlesex County, Florida.
These Terms shall be governed by the laws of the Commonwealth of Florida.
10. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified Terms.
11. Contact Information
For questions about these Terms, please contact us:
Chimney Repair West Palm Beach
1930c S Dixie Hwy, West Palm Beach, FL 33401
Phone: (561) 709-7979
Email: info@chimneyrepairwestpalmbeach.com
Additional terms specific to West Palm Beach chimney services
Florida Contractor License and Insurance Status
Chimney Repair West Palm Beach holds active Florida residential contractor credentials and maintains general liability insurance and workers compensation coverage on every crew that performs work at a customer property. Certificate of insurance is sent on request before any West Palm Beach service visit — request via email at info@chimneyrepairwestpalmbeach.com and we will email the current certificate within one business day. Our insurance covers customer property damage caused by our work; it does not cover pre-existing damage we surface during service, weather damage occurring during scheduled work, or damage caused by customer-supplied parts or materials.
Emergency Service Terms
Our 24/7 emergency line at (561) 709-7979 is monitored every night and every weekend. Emergency response in West Palm Beach is dispatched on a triage basis: active leaks entering the home and chimney fires take priority over post-storm assessments and animal removal calls. After-hours emergency calls are billed at standard rates plus a one-time emergency dispatch fee disclosed at the time of the call. The fee is waived for active chimney fires and for customers with an annual service contract in good standing. Emergency dispatch does not guarantee on-site arrival within a specific window; we will give an honest estimated arrival window when you call and update if it changes.
Real-Estate Transaction Inspection Terms
Level 2 chimney inspections performed for real-estate transactions in West Palm Beach are quoted at the standard rate and include a same-business-day PDF report with full HD camera-scope video as a linked attachment. The report is delivered to the booking party (buyer, seller, agent, attorney, or insurer); we will not share the report with other parties without written authorization from the booking party. Inspection findings are descriptive, not predictive — we report current chimney condition at the moment of inspection but make no guarantee about future performance, lifespan of components, or absence of latent defects not detectable by visual or camera inspection.
Service Area Boundaries
Standard service rates apply throughout West Palm Beach city limits and the adjacent Palm Beach County cities listed on our Service Areas page. Service outside that area is available at standard rates plus a travel surcharge disclosed at booking. We do not perform chimney work outside Palm Beach and northern Broward counties under our current Florida contractor scope.
Dispute resolution preferences and customer protection
We have run Chimney Repair West Palm Beach for years without ever needing formal dispute resolution. The reason is process discipline: every job in West Palm Beach starts with a written estimate, finishes with a written PDF report, and is followed by a phone call confirming the customer satisfaction. If something is wrong on that follow-up call we fix it at our cost — that is faster and cheaper than every formal process, and it is the only way to keep a chimney company alive in a market like West Palm Beach where reputation moves between neighbors immediately.
That said, the formal terms above govern any situation that escalates beyond the follow-up call. If you ever feel that our work has not met the standard the written estimate promised, your first move should always be to call (561) 709-7979 and ask for a return visit. If that conversation does not resolve the issue we move into the formal terms — Florida arbitration with neutral selection, written claim documentation, and binding outcomes. We have never reached that step in our history serving West Palm Beach and we plan to keep it that way.